Terms and Conditions

Customer Service & Technical Questions

We’re an online-only business. Please contact Junior Olokodana at  sales@jaaattengineering.co.uk  for any questions relating to our products. When emailing, PLEASE phrase your questions to be as specific as possible and include as much relevant information as possible, (year, make, model, etc.). If you would rather talk over the phone, email and leave a message with your name, phone number, needs and the best time to call you back.

Backorders

We strive to keep as much inventory as possible, but occasionally, due to high demand, we will run into a backorder situation. Customers will be notified within 48 hours if there is a back-order status. Backorders are automatically shipped when product is available unless cancelled by customer. Some orders may be drop shipped from the manufacturer.

Errors and Omissions

JAAATT Engineering Limited shall not be responsible for errors or omissions on product information, pricing or website content. We reserve the right to refuse or cancel any orders.

International Customers

Our shopping cart is setup to accept international orders. However, please contact us via email at sales@jaaattengineering.co.uk  with your order, complete shipping address, telephone contact and we can ensure we’re giving you the best overall price. Upon receiving your order, we will contact you with your order total with shipping & handling charges and payment method. The customer is responsible for all taxes, duties and fees. Please be aware of your country's customs fees and regulations. We are not responsible for delays in customs. Payment must be made in UK currency and include any intermediate bank fees. We apologize in advance that we are not able to reduce your order's value in order to lower your customs fees as we are required to obtain the proper insurance coverage on your order.

Legality / Disclaimers

Most performance parts are intended for "off-highway" use and could adversely affect the vehicle manufacturer's warranty. Due to the intended usage of the performance parts, they are sold WITHOUT warranty. Some parts may legally be used only on a racing vehicle which will never be operated on public roads. Please check your countries laws before installing these performance parts on vehicles intended for use on public roads. The customer fully understands and warrants that he or she fully accepts the legal responsibility for any and all parts purchased. JAAATT Engineering Limited is not responsible for any injuries, property damage and losses or legal issues arising from the use of the parts we sell. The customer assumes all risks.

Order Cancellation

Please email us at sales@jaaattengineering.co.uk  with any order cancellation. Special/custom orders cannot be cancelled once in production. Shipped orders cannot be cancelled.

Order Processing

We try to ship out most orders within 48 hours via DHL. Shipping and delivery may be subject to delays, but we will do everything we can to keep you updated on the status of your order. Please contact us at sales@jaaattengineering.co.uk should you have any questions or problems on your order.

Payment Options

Master Card
Visa
PayPal (Verified customers with a confirmed shipping address)
Debit Cards (Please check with your bank to verify your daily limit)

Direct Bank Transfer

We will only ship to the billing address on file for credit cards and PayPal. Please contact your credit card company or PayPal should you wish to add an additional address to your account before placing your order.

All orders must be paid in full before shipping.

Pricing

All items will be invoiced at the current price upon shipping. Prices are subject to change without prior notice. We are not responsible for any pricing errors and reserve the right to refuse or cancel any orders.

Privacy

JAAATT Engineering only collects required information to process your order. Your information will not be sold, shared or disclosed with third parties unless we need to drop ship your order directly from the manufacturer. This website uses "cookies" to ensure the proper function of our shopping cart.

Returns

No returns will be accepted after 21 days of receiving order. All returns must be in new condition, uninstalled and in original undamaged packaging. Customers must contact JAAATT Engineering Limited  via email at junior@jaaattengineering.co.uk  for authorization prior to returning product. The customer must return the product with a traceable method of shipping, sufficient insurance coverage and prepaid with a copy of original invoice. Email us for a copy of your invoice if necessary. Shipping charges are non-refundable unless due to our error. All returns are subject to a 20% restocking fee at our discretion. 

There are no returns on special/custom orders, purchased used parts or electrical parts.

VAT

All prices exclude VAT. 

Shipping

We ship via a traceable method using DHL. Shipping and handling charges will be added to each order. 

Please report all shipping damages within 24 hours to the shipping carrier in order to establish a claim. Keep all shipping material, boxes, etc. until shipping carrier has confirmed damage. 

Please report any shortage or incorrect parts to us within 5 days of receipt of your order. Refused shipments are subject to a 20% handling charge in additional to shipping charges.

Custom Orders

We require a 50% deposit on all special/custom orders. 

Special/custom orders cannot be cancelled once in production. 

Special/custom orders are not returnable or refundable. We cannot be held responsible for delays in manufacturing of special/custom orders. Estimates may be given but we cannot guarantee or control manufacturing process time.